web
statistics
  • We’re here to help

    Get instant answers to common questions

We’ve compiled a list of answers to common questions.

FAQs – Licensing

 

What are the different licensing options?

We offer floating client licenses. A floating license does not require an activation code for each client license. An activation code is required for server only. It is controlled by the number of concurrent users.


What are Visual Trace Spec’s license requirements? Is installation limited to a few computers?

Visual Trace Spec provides floating client licenses. You can install the application on an unlimited number of computers; however, the number of users that can access Visual Trace Spec concurrently (at the same time) is controlled by the number of floating licenses purchased.For example, if you purchase five floating licenses, you can install Visual Trace Spec on any number of computers – but, only five users may access the server simultaneously.


Are there any license keys required?

License keys are not required for each user. However, a license key is required for server installation.


 

FAQs – Technical

 

How long does it take to deploy Visual Trace Spec in our environment?

Visual Trace Spec can be deployed very quickly for both local and globally dispersed teams. A typical deployment would be 5-30 minutes.


What are the system requirements for the server?

The Visual Trace Spec server can be used on any Windows machine, including Windows 2003/2008/2012 server.  A minimum of 1 GB of RAM is highly recommended.


Does Visual Trace Spec need a database?

No. Visual Trace Spec includes a Free enterprise database that is highly scalable to TBs of data.


Where does Visual Trace Spec’s database reside?

CASE is a high-performance multi-tier, multi-thread application. Visual Trace Spec is very easy to install and deploy for local and virtual teams. Visual Trace Spec’s server (with database) can be installed on your computers.


Where are documents stored?

In Visual Trace Spec, all artifacts, including data, documents, and models are stored in a central shared repository.


Can I automate the backup of my Visual Trace Spec files?

Yes. Please refer to the “Automatic Backup” topic in the Visual Trace Spec Server & DB Admin Manual.


What are the server maintenance requirements?

Visual Trace Spec is virtually maintenance free. Regularly backing up the database (which can be automated) is recommended.


 

FAQs – PRE-SALES

What are the advantages of  Visual Trace Spec?

Visual Trace Spec is a powerful requirements management system. It is

  • Affordable
  • Easy to use
  • Easy to learn
  • Easy to install

How is the product delivered?

We will email you a link withing 24-48 hrs. Optionally, we can mail you the product on a CD.


What is Visual Trace Spec ‘s upgrade policy?

Each Visual Trace Spec licensed copy includes one-year free upgrades and support. After the first year, upgrades and support may be purchased for an additional fee equal to 20% of the total cost of Visual Trace Spec.


How do I order Visual Trace Spec?

You may order at the order page by using credit Card.

To order via purchase order (P.O), check, or wire transfer, please contact us.


How long will it take to process an order?

We will email you a download link within 24-48 hours once your order is received (paid for by purchase order (P.O.), credit card, check, or wire transfer).

Can’t find what you need?

Our award-winning customer care team is here. Please open a ticket below: