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FAQs – SaaS solution

 

We’ve compiled a list of answers to common questions.

How does a SaaS solution work?

You do not need to install anything.

We’ll provide you with an unique URL to use the software. Simply use a browser (Internet Explorer, Chrome, Firefox, Safari, Opera, etc.) from any device (PC/Windows, Mac, iPad, Android Tablets, etc.).

 

What are the security features?

We provide the following features (optional):

  • Password Protected Portal –Unique password-protected URL.
  • Https Protocol Support: Secure https protocol for encrypting communications.

 

Is the database shared?

Each customer (company) gets his own designated database. This database is not shared with other companies or customers.

 

Can we get a backup copy of the database?

We can provide you with regular backup copies of the database. Please contact us for details.

 

How many concurrent users can work on Visual Trace Spec?

Our system supports anywhere from 1 user to 1000s of concurrent users.

 

How long does it take to provide access to the system?

It will take 12-24 hrs to provide access to the system, once we receive your order.

 

What are the advantages of the SaaS solution?

  • Quickly start working – requires no client or server installation
  • Free upgrades
  • Easily collaborate with customers and project partners around the globe
  • Zero system administration for you!

 

How can I get started with Virtual Trace Spec SaaS solution?

Complete the quote form at the pricing page:

http://visualtracespec.com/pricing

 

 

 

FAQs – Native Edition

What are the client requirements?

This option only works with Windows machines. You will need to install a client on each user’s machine.

 

What are the different licensing options?

We offer floating client licenses only. It is controlled by the number of concurrent users.

 

What are Visual Trace Spec’s license requirements? Is installation limited to a few computers?

Visual Trace Spec provides floating client licenses. You can install the application on an unlimited number of computers; however, the number of users that can access Visual Trace Spec concurrently (at the same time) is controlled by the number of floating licenses purchased.For example, if you purchase five floating licenses, you can install Visual Trace Spec on any number of computers – but, only five users may access the server simultaneously.

 

Are there any license keys required?

License keys are not required for each user. However, a license key is required for server installation.

 

Does Visual Trace Spec need a database?

No. Visual Trace Spec includes a Free enterprise database that is highly scalable to TBs of data.

 

Where does Visual Trace Spec’s database reside?

Visual Trace Spec is a high-performance multi-tier, multi-thread application. Visual Trace Spec is very easy to install and deploy for local and virtual teams. Visual Trace Spec’s server (with database) can be installed on your computers.

 

Where are documents stored?

In Visual Trace Spec, all artifacts, including data, documents, and models are stored in a central shared repository.

 

Can I automate the backup of my Visual Trace Spec files?

Yes. Please refer to the “Automatic Backup” topic in the Visual Trace Spec Server & DB Admin Manual.

 

What are the server maintenance requirements?

Visual Trace Spec is virtually maintenance free. Regularly backing up the database (which can be automated) is recommended.

 

How is the product (native edition) delivered?

We will email you a link withing 12-24 hrs.

 

How long does it take to deploy Visual Trace Spec in our environment?

Visual Trace Spec can be deployed very quickly for both local and globally dispersed teams. A typical deployment would be 5-30 minutes.

 

What are the system requirements for the server?

The Visual Trace Spec server can be used on any Windows machine, including Windows 2003/2008/2012/2016 server. A minimum of 1 GB of RAM is highly recommended.

 

 

FAQs – PRE-SALES

What are the advantages of Visual Trace Spec?

Visual Trace Spec is a powerful requirements management system. It is

  • Affordable
  • Easy to use
  • Easy to learn

 

What is Visual Trace Spec ‘s upgrade policy?

Upgrades are free for the SaaS solution (Browser Edition that we host).

Each Visual Trace Spec licensed copy includes one-year free upgrades and support. After the first year, upgrades and support may be purchased for an additional fee equal to 20% of the total cost of Visual Trace Spec.

 

How do I order Visual Trace Spec?

You may order at the order page by using credit Card.

To order via purchase order (P.O), check, or wire transfer, please contact us.

 

How long will it take to process an order?

We will email you a download link within 12-24 hours once your order is received (paid for by purchase order (P.O.), credit card, check, or wire transfer).